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Hiswoman504 02-20-2015 09:37 AM

Securus Phone Tech Issues
Has anyone had problems pressing # 1 to accept the call when your inmate calls? I have been having this problem more lately than not and it is causing issues in my home with him.

icj357 02-20-2015 09:51 AM

Just once about 2 weeks ago, my son hung up and called right back and it was fine.

LifeTraveler 02-20-2015 07:05 PM

I haven't had any problems with it. Have you taken a look at your phone?

Hannahxk 02-21-2015 03:57 PM

Yes 3 or 4 times this week and its really annoying ! Me and Herb have this 'code' where if i'm busy and I can't talk, I'll answer and hang straight up because it tells him on his end that i'm not responding straight away and he knows not to call back (where as when i genuinely miss the call it takes forever his end to tell him I'm not responding so he knows to try again) .... but the #1 issue means that he doesn't end up calling me back because he thinks I'm hanging up on him because I'm busy lol

ChrisPp 03-01-2015 12:06 AM

If you're using a cell phone, try restarting it. I had that problem a couple times with Correct Solutions where it wouldn't take me pressing 1. Once I restarted my phone it was fine.

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