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Old 07-25-2018, 05:24 PM
lrdc16 lrdc16 is offline
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Join Date: Jul 2018
Location: Indiana, USA
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Default Securus Issues: Pressing 1 but not registering? Help!

My SO and I talk several times every day with no issues but all day today I have not been able to talk to him! I hear the recording, I press 1 to accept, but it just keeps playing like I haven't accepted and then hangs up. So he probably thinks I am ignoring his calls until he can get my email explaining what's happening, but it's honestly torture for me too!
I called Securus and they were not very helpful, basically said they don't know what's wrong, they submitted a ticket, and told me to just keep trying to answer.
Has this happened to anyone? If so, do you know how to fix it, or how long this could last?
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