View Single Post
  #23  
Old 05-18-2019, 10:20 AM
GaReform GaReform is offline
Registered User
 

Join Date: Jul 2015
Location: USA
Posts: 989
Thanks: 573
Thanked 1,733 Times in 693 Posts
Default

Quote:
Originally Posted by Gadancechic View Post
I would say in the last 3 months at least JPay has had an increase in delay from the time my boyfriend sends me an email and the time I get it. This is both for the website and app.

It may also be because the emails have to be reviewed by the prison. We had an email to my son rejected because it included the bio of 2 lawyers we were trying to decide between. The bio included words like sex offense. Guess that flagged them & they didn't read the rest. When I complained to JPay about the email not being received, they checked & said it had been rejected on the prison's end.
Reply With Quote
The Following User Says Thank You to GaReform For This Useful Post:
Gadancechic (05-19-2019)