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Old 05-18-2019, 10:20 AM
GaReform GaReform is offline
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Originally Posted by Gadancechic View Post
I would say in the last 3 months at least JPay has had an increase in delay from the time my boyfriend sends me an email and the time I get it. This is both for the website and app.

It may also be because the emails have to be reviewed by the prison. We had an email to my son rejected because it included the bio of 2 lawyers we were trying to decide between. The bio included words like sex offense. Guess that flagged them & they didn't read the rest. When I complained to JPay about the email not being received, they checked & said it had been rejected on the prison's end.
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Gadancechic (05-19-2019)