Case Manager's Don't Know Anything

[mike's angel]

Hello all.....
Mike was moved to a different unit after he was thrown in the hole for "touching" his teachers hand (it was cold out and she was scanning his ID, he accidentally touched her because he was shivering), not intentional, not sexual, she said she felt offended, well they threw him in the hole for 20 days and his points went up (which I was told he really should be moved to a different prison). He has a new case manager and went to talk to her about getting into TC Programs in Colorado. She said he had to be 9 months to his PED. Well, he and I both have been told by numerous people that he has to be 4 years, which he is. He HAS to have these classes and is getting very frustrated because his case manager is so stupid. Any suggestions? He is stuck in Oklahoma because of the prison there being too crowded. He feels like he's running into a brick wall every day. AGGHHHH.....why would they have someone working there that doesn't know shit?