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Pelican Bay State Prison (PBSP)- California Topics and discussions specific to Pelican Bay State Prison located in Crescent City, California.

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  #1  
Old 12-28-2011, 09:59 PM
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Default 2012 PBSP Phone Call Thread

PBSP Phone Questions

***This thread is only for phone call questions and answers. Any post that is just chit chat will be moved to the chat thread. Thanks.***

Please take a moment to read the below post to see how to set your phone up to receive collect calls on your landline or cell phone from your loved one.

All collect calls from a state prison in CA go through GTL.

In order to receive collect calls directly to your cell phone you first need to set up an account with GTL. In order to set up an account you need to do the following:
CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION
NOTICE TO INMATE FRIENDS AND FAMILY

Effective December 17, 2009 inmate telephones will be able to make collect calls to cell phones. A Global Tel*Link (GTL) direct bill account will need to be established so that GTL could bill the called party for the collect calls.

Required Action by Called Party:
1. Have a current copy of your cell phone bill with you;
2. Call GTL Customer Service at 1-888-415-0377 to set up a direct bill account for your cell phone number;
3. You may be required to provide a current copy of your cell phone bill to GTL. This can be done by: Fax at 1-866-262-9123; or E-mail at WirelessActivations@gtl.net
4. Once GTL receives the current cell phone bill and the billing name and address are verified, a GTL direct bill account may be established.

Restrictions:
• The complete name and street address of the customer’s primary residence must be
included on the cell phone bill. No post office boxes can be used for an account address.
• Direct bill accounts will be set up to cell phone customers with service from major cell phone companies such as AT&T, Sprint, Verizon, T-Mobile, and Alltel.
• Direct bill accounts will not be set up to customers who have prepaid cell phones or other similar non-subscription cell phone services.
• Initially, GTL direct bill accounts will be set up with a $100 monthly use limit.
Customers can contact GTL to increase their limit after three months of having their account in good standing.
Please note: If an inmate calls a cell phone number that does not have a GTL direct bill account, then GTL’s automated system will call the cell phone number (dialed by the inmate) and leave a message to call
GTL to set up a direct bill account in order to receive collect calls on their cell phone.

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Current and past GTL Notices can be found on the CDCR web-site at:
http://www.cdcr.ca.gov/Visitors/Rece...and_Wards.html
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

Global Tel*Link Contact Information:
www.correctionsgtl.com

Toll Free Number: 1-888-415-0377 Payment Address: GTL Direct Bill Service Dept.
Hours of Operation (Central Standard Time) P.O. Box 173075
Monday-Friday, 7am to 11pm; Denver, Colorado 80217
Saturday/Sunday, 8am to 7pm
(The above information was provided by member Cubana)

To set up your landline GTL can be reached at:
Monday-Friday
7:00AM to 11:00PM, CST
Saturday and Sunday
8:00AM to 7:00PM, CST
at 1-800-231-0193.
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  #2  
Old 12-30-2011, 07:21 PM
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Default Phone calls

Are inmates allowed to use the phones right now or are they on lock down right now? Please respond thanks
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Old 01-03-2012, 08:00 PM
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What is the schedule like for inmates in the SHU - when can they call and how dose this work for them.

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Old 01-15-2012, 05:14 PM
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Default phone calls in the shu

SHU inmates are not allowed phone call privalages of any kind.
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Old 03-17-2012, 09:55 PM
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Default global tel link help!!

I gotta call from a 915 number i know its my boo but i missed the call and i wanted to know if i set a prepaid acct up thru global tel link does the acct show up on my cell phone bill my carrier is tmobile please some one let me know PLEASE HELP!!!
  #6  
Old 03-17-2012, 11:12 PM
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I think it still uses you monthly allotted minutes regardless of you paying them.

Matthew 18:19 #ThankingGodInAdvance
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Old 03-18-2012, 01:09 AM
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I have unlimited minutes i want to know if it will show up on the bill or will it just show a number and thats it ? Will it show that i have an acct with global tel link??
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Old 03-19-2012, 03:38 PM
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Depends on ur cell phone company...mine (sprint) doesn't show the number...just an incoming call....u get ur bill grom gtl seperate from ur cell phone bill. They won't c that u have an acct with gtl.
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Old 03-22-2012, 12:23 PM
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How many phone calls are they allowed a week?
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Old 03-22-2012, 09:55 PM
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And how many minutes do you get per call and how much??
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Old 03-23-2012, 12:09 AM
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Quote:
Originally Posted by LUCID
And how many minutes do you get per call and how much??
I know they only allow 15 minutes I still don't know how much it costs... I need to know how many times a week they ate allowed to call... In other prisons I believe it's once per week
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Old 03-27-2012, 12:15 PM
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It depends on their program. SHU inmates get no calls at all. But GP inmates it depends on their program and whats going on in there at that time. Some get one a week. Others who work and go to school may get more. Calls are 15 minutes. If you have a pre-paid account with GTL, it depends on how much you put down...I THINK $50 (which is the minimum) will get you 12 calls. If you have a regular account where they bill you, calls depend on where you are and where they call from. Im in SoCal, calls from the bay for me were like $3.00 per call for the whole 15 minutes. With GTL you can't go over $100 in a 30 day period. If you do they block your number until you pay off the balance. If you have like 3 months of not going over, you can call and request your limit to be increased. Hope this helps...
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Old 05-21-2012, 12:43 PM
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Default Pelican bay prison - global tel link info please help!!!!

hii everyone, okay so i faxed over my billing statement for my new home phone number and they asked for a utility bill i need to know how strict global tel is on checking the utility bill lets say for an electricity bill do they check the account? and also they told me online billing statements were okay cause i do paperless billing. i need to know if its really difficult to get through to them processing the information i sent? please help me anyone.

Last edited by LUCID; 05-21-2012 at 12:43 PM.. Reason: add tags
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Old 05-21-2012, 05:58 PM
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Quote:
Originally Posted by LUCID View Post
hii everyone, okay so i faxed over my billing statement for my new home phone number and they asked for a utility bill i need to know how strict global tel is on checking the utility bill lets say for an electricity bill do they check the account? and also they told me online billing statements were okay cause i do paperless billing. i need to know if its really difficult to get through to them processing the information i sent? please help me anyone.
I think they only want to check a utility bill to re-verify the address matches the one on your phone bill. I don't think GTL is interested in the actual account as in billing, payments, etc. If that was the case, they would just do a credit check. I believe the whole process just takes a few days. Hope this helps!
  #15  
Old 05-28-2012, 01:22 AM
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You have to send them a bill from your phone company showing your name and address and a utility bill showing your name and address to verify it's the same name and address and billing address. Trying to avoid people using someone else's name....They don't call or verify anything to the phone or utility. Once you send that in...they set it up. Once that is done a call needs to be attempted. Once he attempts to call you call them back and they finish the set up and you're done. So it depends on the time between sending in your stuff and the call being attempted. Hope that helps...
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Old 05-31-2012, 03:12 AM
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My husband is a level 1 and can call me as many times as he wants, Very different from when he used to only be able to call 2 times a week.
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Old 06-15-2012, 10:38 PM
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Ok so I was reading that if you dont have a major cell phone provider I cant set up an account. I have Boostmobile, does that mean my husband wont be allowed to call me??
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Old 06-18-2012, 05:52 PM
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I believe he can I have cricket and I can receive my husbands calls
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Old 06-20-2012, 02:36 PM
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I believe he can I have cricket and I can receive my husbands calls
Yes it worked, Thanks got my first call yesterday, Yay
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Old 06-21-2012, 10:05 PM
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yeas what yard is he in
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Old 08-09-2012, 08:34 PM
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hey ladies my husband jus got sent to pbsp. i got a phone call on tuesday letting me know i needed an account set up with my cell phone. i got it setup n now im jus waiting for him to call again. does anyone if how often does b7 get phone action or how the phone time is done. thanks
  #22  
Old 08-09-2012, 10:41 PM
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Quote:
Originally Posted by jess11 View Post
hey ladies my husband jus got sent to pbsp. i got a phone call on tuesday letting me know i needed an account set up with my cell phone. i got it setup n now im jus waiting for him to call again. does anyone if how often does b7 get phone action or how the phone time is done. thanks
my love is in b yard he was told i would only be able to call once a month but was able to call me SOMETIMES DURING THE WEEK and weekends and sometimes monday DEPENDING ON THE CO but tHis last week and his been calling me allmost everydAY
  #23  
Old 10-25-2012, 11:13 AM
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Anyone know if the phones on B yard are down? Haven't heard from my loved one since Sunday morning :/
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