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Kentucky Prison & Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Kentucky Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc

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  #1  
Old 03-23-2019, 04:42 PM
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Default JPAY videograms issue?

Hey all,
So I have been writing to someone for the last nine months or so - and recently we progressed to Videograms.

I sent a couple, she sent a couple you know how it is. But then all of a sudden when I try to send one it comes up with:

ERROR: That contact does not currently have access to a kiosk, so this VideoGram cannot be sent.

Which is a load of crap really because kiosks are the only way they can communicate, she send photos, emails etc and this was working a couple weeks ago and then just stopped.

Has anyone else suffered this issue? Is there anyway to resolve this?

And before someone suggests about contacting JPAY I have done that four times, via e-mail and FB message (who direct me to the email) and its been over a month now and still no reply.

Any help you can provide is greatly appreciated.
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Old 03-23-2019, 04:52 PM
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The only reason one cannot access Jpay is because they are either in the hole (seg) or have had the privilege of Jpay taken away for a period of time.
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Old 03-23-2019, 04:56 PM
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Sass4221,
I thank you for the time you took to respond, and I completely get that. But during this whole time we are still sending 3/4/5 email/letters a day through Jpay.

And another penpal I write to in the same system also has that error come up when I try to send her a videogram.

Which is what is confusing me and had me wondering if there was an issue.
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Old 03-23-2019, 05:09 PM
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Then maybe the videogram part is down or has been removed.
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Old 03-24-2019, 06:03 AM
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The only time I have seen that message was when my friend was in the hole. Maybe they have withdrawn that service for your friend's institution.
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Old 03-24-2019, 07:52 PM
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Thanks for all the feedback was just weird one day your sending a quick hello via videogram and then the next day bang nothing but that error message. Appreciate everyone's input I greatly appreciate your time.
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