Hi I cant use access corrections as it does not accept my UK credit card. When I was trying to figure out how to use it I used their on line help chat facility. If you log in the live chat helpline is in the bottom right corner. I am sure they could tell you if there is a problem.
Hope you get it sorted.
Thanks I'm in the UK and knew that you can't deposit money on a UK credit card but I've had no problems doing email. There system must have been playing up as I've just done an email to him. I asked them what was wrong and they told me but it's made no difference. Access Corrections is crap they should go back to JPay
I am glad to hear you have your situation resolved.
I dont send email through that site I was going to use it like i used Jpay to help with with a little for commissionary every month but it doesn't allow me access. I have spoken to their customer support and they wont be allowing european credit cards anytime soon.
Jpay was so simple it was great. I also cannot fund an ic solutions account for the phone we have to rely on a family member. It seems that Nevada DOC is not taking into consideration those inmates who have loved ones overseas.
"Do not judge me by my successes, judge me by how many times I fell down and got back up again." Nelson Mandela.
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Access is part of the IC solutions family of businesses so I imagine they have a contract with NDOC to use all of their services and that is why JPay is no longer in use for NV. I agree, their phone service drops calls all the time and their charges for prepaid accounts is almost $7.00 per deposit. They are part of Keefe Commissary which is part of the Centric Group. and it is next to impossible to reach anyone higher than the customer service reps if you have a problem.
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