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Texas Prison and Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Texas Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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Old 01-10-2019, 09:00 PM
QueenF QueenF is offline
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Question Phone registered, active securus account, call didnt come thru

My number has been registered with TDCJ for probably a month now. I have confirmed with Securus my account is active and has money on it. I saw that my husband tried to call about a week ago but my phone has no missed calls, i even called at&t to pull my phone record and there was nothing. The 2nd time I called Securus they said that it was bc the inmate isnt allowed calls. My question is if heisnt allowed to call, how do I have a call attempt from him? Has this happened to anyone?
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Old 01-10-2019, 09:55 PM
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WeepingWillow WeepingWillow is offline
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The call will be blocked by securus until he’s finished with intake - within 72 hours of seeing classification. Once their voice recording is set up and your phone is approved, he can make calls...but they won’t go through. It should be soon though! I think it took my husband about 54 days to be able to call.
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Old 01-11-2019, 06:05 AM
QueenF QueenF is offline
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Thank you so much! That makes me feel much better, he was transferred to TDCJ 44 days ago and I was starting to wonder then saw the call attempt and my heart sunk. Thanks again! ��
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