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Missouri Prison & Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Missouri Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 07-25-2018, 05:24 PM
lrdc16 lrdc16 is offline
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Default Securus Issues: Pressing 1 but not registering? Help!

My SO and I talk several times every day with no issues but all day today I have not been able to talk to him! I hear the recording, I press 1 to accept, but it just keeps playing like I haven't accepted and then hangs up. So he probably thinks I am ignoring his calls until he can get my email explaining what's happening, but it's honestly torture for me too!
I called Securus and they were not very helpful, basically said they don't know what's wrong, they submitted a ticket, and told me to just keep trying to answer.
Has this happened to anyone? If so, do you know how to fix it, or how long this could last?
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Old 07-25-2018, 05:31 PM
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sass4221 sass4221 is offline
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It is usually a Securus problem and they can't explain it.

Are you using a cell phone? That issue has happened to me several times. There's nothing that can be done, to my knowledge.
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Old 07-25-2018, 05:34 PM
lrdc16 lrdc16 is offline
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Yes I don't have a landline. Does it just start working again when it feels like it then?
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Old 07-25-2018, 05:36 PM
onedayatatime13 onedayatatime13 is online now
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So you have the Google voice app on your phone? Is so, delete it. This happened to mine and stopped once I removed the app.

Before I did this, I would have to restart my phone 2 or 3 times.
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Old 07-25-2018, 05:42 PM
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I don’t have google voice. I’ve restarted it several times, I just updated my phone so maybe that will do something, I have no clue. I called Verizon too and they didn’t know anything. It’s amazing how many people this happens to (according to google search) yet secures has no answer or solution.
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Old 07-25-2018, 05:47 PM
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I didn't have Google voice either, but the app voice on my phone. No number was registered to it. I did research and it said get rid of it. Knock on wood no problem since.
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Old 07-25-2018, 05:51 PM
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Yep, it pretty much starts working again when it feels like it. It's Securus, but they will blame the prison and the prison blames Securus. There's never been a clear cut answer to my knowledge.
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Old 07-30-2018, 10:57 AM
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I think I figured it out, because as soon as I did this 2 days later it worked..just sharing in case anyone else wants to try if it happens to them.
From what I gather, it has something to do with DTMF tones, so if its an iPhone go to settings \ cellular \ cellular data options \ LTE OFF then restart your phone.
Again could have been a coincidence but worth a shot if you get as desperate as I was!
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