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Centinela State Prison (CEN) - California Topic and discussion specific to Centinela State Prison in Imperial, California.

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Old 12-28-2011, 10:39 PM
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traviesita traviesita is offline
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Default 2012 CEN Phone Call Thread

CEN Phone Questions

***This thread is only for phone call questions and answers. Any post that is just chit chat will be moved to the chat thread. Thanks.***

Please take a moment to read the below post to see how to set your phone up to receive collect calls on your landline or cell phone from your loved one.

All collect calls from a state prison in CA go through GTL.

In order to receive collect calls directly to your cell phone you first need to set up an account with GTL. In order to set up an account you need to do the following:

Effective December 17, 2009 inmate telephones will be able to make collect calls to cell phones. A Global Tel*Link (GTL) direct bill account will need to be established so that GTL could bill the called party for the collect calls.

Required Action by Called Party:
1. Have a current copy of your cell phone bill with you;
2. Call GTL Customer Service at 1-888-415-0377 to set up a direct bill account for your cell phone number;
3. You may be required to provide a current copy of your cell phone bill to GTL. This can be done by: Fax at 1-866-262-9123; or E-mail at WirelessActivations@gtl.net
4. Once GTL receives the current cell phone bill and the billing name and address are verified, a GTL direct bill account may be established.

• The complete name and street address of the customer’s primary residence must be
included on the cell phone bill. No post office boxes can be used for an account address.
• Direct bill accounts will be set up to cell phone customers with service from major cell phone companies such as AT&T, Sprint, Verizon, T-Mobile, and Alltel.
• Direct bill accounts will not be set up to customers who have prepaid cell phones or other similar non-subscription cell phone services.
• Initially, GTL direct bill accounts will be set up with a $100 monthly use limit.
Customers can contact GTL to increase their limit after three months of having their account in good standing.
Please note: If an inmate calls a cell phone number that does not have a GTL direct bill account, then GTL’s automated system will call the cell phone number (dialed by the inmate) and leave a message to call
GTL to set up a direct bill account in order to receive collect calls on their cell phone.

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Current and past GTL Notices can be found on the CDCR web-site at:
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

Global Tel*Link Contact Information:

Toll Free Number: 1-888-415-0377 Payment Address: GTL Direct Bill Service Dept.
Hours of Operation (Central Standard Time) P.O. Box 173075
Monday-Friday, 7am to 11pm; Denver, Colorado 80217
Saturday/Sunday, 8am to 7pm
(The above information was provided by member Cubana)

To set up your landline GTL can be reached at:
7:00AM to 11:00PM, CST
Saturday and Sunday
8:00AM to 7:00PM, CST
at 1-800-231-0193.
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Old 04-26-2012, 04:55 PM
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So I have not heard from my husband for a few days which is so not normal. I called GTL and they said the attempted calls come from an inmate not authorized by the DOC to make calls?!?!?
Anyone ever had this happen???
Time is just time.... it passes regardless of life... I am blessed he is in mine!

Old 06-26-2012, 01:18 PM
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lovinghim777 lovinghim777 is offline
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Have not got a call from the hubs in the last couple of days... anyone else?
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Old 06-27-2012, 03:32 PM
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Originally Posted by lovinghim777 View Post
Have not got a call from the hubs in the last couple of days... anyone else?
I think everything is ok on the yard.
Old 12-15-2012, 10:14 AM
jsmyman jsmyman is offline
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Does anyone know if something is going on at B yard? BF has missed a few calls and that is not normal for him. I called and they said he is not in the hole and he hasn't moved (which is pending).
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