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Texas Prison and Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Texas Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 01-21-2010, 09:57 AM
FredIam FredIam is offline
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Question Centurylink formerly Embarq?????

So I get a phone call a while ago...didn't recognize the # 1-866-397-3641
I initially didn't answer it..but then went and called it back...it was answered "Welcome to CenturyLink formerly Embarq" and I never could get to a human...it acted like I had service with them...but when I would push anything for billing, repair, payment it would send me off to neverland.

So I called the Texas Prison Phone people and she confirmed that I had been approved yesterday... but that would not be the # that my son would be calling from.

Anyone ever get one of these strange go nowhere phone calls from Embarq?
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Old 01-21-2010, 10:05 AM
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a_coleman a_coleman is offline
here we go again :(
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when you register your phone number, they call you to let you know that your number has been approved. You son will be calling you from 1-866-649-7319
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Old 01-21-2010, 10:11 AM
FredIam FredIam is offline
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LOL... guess that was my courtesy call then...it would be nice if they actually had someone answer back... Seriously it was like I had phone service with them and when I would push the options... no matter which one it was...it would sit there for a minute and then hang up. For someone one not on this board that registered online...that MIGHT be just a tad bit confusing... ;-)

But I had seen the Embarq name one here and my registration form I mailed in and figured it had something to do with the TDCJ phone system.
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Old 01-21-2010, 11:31 AM
3_thehardway 3_thehardway is offline
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that's TDCJ for you..lol But at least ur son gets to call! That's a positive outcome..At least u got a call..When my phone line was approved i didnt even get a call..my husband just tried it one day and it worked..
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Old 01-21-2010, 05:57 PM
FredIam FredIam is offline
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Absolutely! Can't wait for them to get his voice recognition done!!! I don't usually answer that phone...but NOW...I will be running for it!

When I first signed up online...I never heard anything...I sent an email asking "what up?" and they sent one back saying I wasn't approved to call them...so I called and they told me it wasn't pulling up my name with the number and I needed to send the form, DL and phone bill to them...BUT after I did that it didn't take long so I can't complain.
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