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Colorado Covid -19 (Corona Virus) Please use this forum to share information concerning Covid -19 in Colorado, including institutions affected and lock downs. Please do not discuss individuals who have the virus.

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  #51  
Old 04-19-2020, 01:12 PM
Revenwyn Revenwyn is offline
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Bent County has confirmed no video visits until May 1 due to modified lock down. This means I can't get a video visit for his birthday this week.
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  #52  
Old 05-20-2020, 01:26 AM
Shshshshsh Shshshshsh is offline
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Hey, did you have an issue putting your UK address in for the video calls? It keeps rejecting my Dad's postcode in the UK and wondering what it is he should be putting in.... Thanks!
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  #53  
Old 05-21-2020, 03:54 PM
Revenwyn Revenwyn is offline
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Well I *tried* to have my first video visit.

They didn't even bring him out. Are you f-ing kidding me.

Then I try to schedule another and it's $4.00.

I DIDN'T EVEN GET THE FIRST ONE.

No way am I paying $4 for a another visit when there's no guarantee that they'll even bring him out.
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  #54  
Old 05-21-2020, 04:23 PM
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maytayah maytayah is offline
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Sorry to hear you didnt get your visit.
My husband has told me they never tell him that he has a video visit scheduled he always has to ask to be let out and quite often he is late for the visit. I always tell him when our visits are.
Revenwyn you should email GTL and complain the facility did not allow your visit , you may get a credit. We only get a free visit once every 7 days,
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  #55  
Old 05-21-2020, 05:01 PM
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I had two scheduled for today and they didnít let him out until the second visit was past 4 minutes. The control center is right next to the kiosk and they just chit chat and ignored me, itís just heartbreaking how much they donít care. They do it all the time.
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  #56  
Old 05-31-2020, 05:30 AM
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GTL have technical difficulties affecting all video visits state wide this weekend,
I couldnít log on I kept getting an error message and a blank screen on my Saturday visits. I called Gtl and there was a recorded message saying there was a fault. You have to call for a refund on any missed visits due to the fault.
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  #57  
Old 06-23-2020, 12:52 PM
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Has anyone else had a problem with GTL not refunding for video visits cancelled by the facility or technical faults experienced on GTL. I have asked for 6 refunds and they havent been received its been weeks now. I have called them and emailed they assure me the refund is being processed. I them receive an email saying the matter is resolved but still no refund. Its a total joke.
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