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Texas Prison and Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Texas Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 12-23-2013, 11:10 PM
Martha Valadez Martha Valadez is offline
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Default Any ideas? Securus - Texas Prison Phone Issues

So Sunday Night around 6:30 my husband and I were talking on the phone, at 14 minutes it gave us the 1 minute warning and hung us up at 15 minutes which it never hangs up till 20 minutes. I waited to hear back from him but never did. Didn't hear from him tonight so I checked the Securrus automated cause I use bill to me and it says my line is clear, I only have a $80 total but it also said his last attempt to my phone was Sunday night at 8:30 which no call came thru. Just wondering if anyone has any ideas what could be happening or if this has happened to anyone?? He is at C.Moore Unit.
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  #2  
Old 12-24-2013, 02:06 AM
CenTexLyn CenTexLyn is offline
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Is there a prior bill pending in addition to the 80 currently accrued? If the grand total was over $200, then calls will stop until payment is made...
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Old 12-24-2013, 08:18 AM
Martha Valadez Martha Valadez is offline
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No prior bill . Checked this morning and still says line is clear and it says he attempted to call again last night at 6:00 but no call came thru?????
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Old 12-24-2013, 08:51 AM
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Virgofemme73 Virgofemme73 is offline
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Does he call you at a land line or cell phone? I know with a cell phone, sometimes the connection doesn't quite make it through. I have missed calls from friends and family out here because the phone never rang. If it's the cell phone, try turning it off and then back on again to reset it. See if that works. Other than that, I'm not sure what the problem could be. I hope it gets worked out soon.
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Old 12-24-2013, 09:42 AM
Martha Valadez Martha Valadez is offline
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It is a cell phone, thanks I will try that!
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Old 12-24-2013, 03:37 PM
Martha Valadez Martha Valadez is offline
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Just found out from Securrus that the limit on the phone is only $85 so I gotta make a payment then his calls will go threw, its strange cause I thought it was $200?
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