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New York Prison & Jail Visitation, Phones, Packages & Mail Topics / Information relating to the New York Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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Old 02-15-2021, 05:06 PM
PamM PamM is offline
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Default Securus Phone Issues "offline" cust service

Anyone try to pick up a call from their loved one and it will not connect even though you are pressing "1" to accept call? We had this similar problem awhile back and I faxed copy of our phone bill.

It is starting to happen again...selectively. It happened last Wednesday, but then on Friday we could pick up the call. Today, again, we couldn't pick up. It says we are cleared to receive calls, but it won't let us pick up.

Money is on the account. Both Wed and today (Mon) when we tried to call Securus they were "offline"and not accepting calls. WTF? We sent an email, but doubt it will even get read.
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Old 02-15-2021, 05:25 PM
onedayatatime13 onedayatatime13 is offline
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Call your service provider. I have had to have them reset the signal to my phone to the tower. It happened a few times and this fixed it.
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Old 02-15-2021, 08:04 PM
PamM PamM is offline
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Default Appreciate the help

Thanks onedayatatime13 :-)
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Old 02-16-2021, 11:11 AM
onedayatatime13 onedayatatime13 is offline
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Hope it works!
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