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Colorado Prison & Jail – Visitation, Phones, Packages & Mail Information relating to the Colorado Department of Corrections. This includes info about Visitation, Phones, Packages & Mail.

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  #1  
Old 05-13-2017, 08:02 PM
plshobokitchen plshobokitchen is offline
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Default Caller ID is from Mexico but he is in Colorado. Has this happened to anyone

Hello I wasn't sure where to post this. For two days now my loved one has been trying to call me. The caller ID is from Mexico but he is in Colorado. The GTL goes through all the regular stuff but I cant accept the call because it is an international number. I have called GTL and they reset my account told me to wait 24 hours which i did and its still not fixed. called GTL again and they said they would look into it but it would take up to 10 days. Has anyone else had this problem if so ho did they fix it? Thanks
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Old 05-14-2017, 03:32 AM
genrecore genrecore is offline
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Recently when I get calls they're bouncing from all over the world, I've had one from Spain, France, Birmingham & simply "+0" - obviously they're all from my partner in CO, unless he's won a globe trotter trip, haha. As I'm UK it hasn't effected the cost much as it's an international cost anyway, but the quality of the calls have been all over the place. Sometimes it's crystal clear, othertimes it's like listening to popcorn in a microwave at a rave! Perhaps it's to do with the roll out of the tablets? I'm not sure. I'm "glad" it's not just me though, I thought it was my phone playing up.
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Old 05-14-2017, 12:03 PM
plshobokitchen plshobokitchen is offline
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yeah i dont have international calling on my phone seems strange that the number was from mexico. it happened again this morning and i was unable to accept. fustrating
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Old 05-14-2017, 12:38 PM
genrecore genrecore is offline
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I'm not sure if it helps but I did a little research & found that caller IDs are one of the pieces of information that are passed from carier to carrier when a call is placed. Carriers can have different caller ID formatting & calls may traverse through several networks before reaching you. This means that the information may be altered along the way by any intermediary carriers. Also, in some instances, the caller ID may simply be lost or replaced in transit.

So, if you have settings on your phone that restrict incoming international calls, maybe it's just the caller ID that's screwed up, not that it's bouncing off a Mexican service point?
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Old 07-17-2017, 11:30 AM
Heart82 Heart82 is offline
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Is this issue with the DOC phones or BOP? Not sure what to expect when my guy finally gets to call... he's in the BOP Florence - High
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Old 07-17-2017, 11:34 AM
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Is this issue with the DOC phones or BOP? Not sure what to expect when my guy finally gets to call... he's in the BOP Florence - High
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