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Old 02-02-2020, 01:17 PM
courserelated courserelated is offline
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Default Jpay email option missing

Hello all,

First time posting, hope this is in the right section. I went to email my pen pal on Jpay and when I clicked send I got the message 'inmate cannot receive email at this time'. I went back to the homepage thinking it may be a glitch and selected their name from the dropdown and noticed the email option is missing. Has this happened to anyone else, do you know the reason why???

Thanks in advance for your help!
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Old 02-02-2020, 01:41 PM
emms8884 emms8884 is offline
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Hey, It could be a glitch or it could be that your inmate's facility is on lockdown. That happens everytime my boyfriends prison is on lockdown. Maybe they lost their privileges? It'll reappear once they get them back.
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Old 02-02-2020, 02:07 PM
courserelated courserelated is offline
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Thanks for your reply, I think you're right! How long has the email option been missing before it returns? Been well over 2weeks now
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Old 02-02-2020, 02:59 PM
emms8884 emms8884 is offline
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The most for me has been a week, but i'm sure it's different depending where they are. I know it's awful not knowing what's going on, but i'm sure it'll come back soon.
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Old 02-03-2020, 06:59 AM
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GingerM GingerM is offline
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If it seems like it's been far too long, you can call JPay's customer service number to see if it's an electronic glitch, too.
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