New Phone company at CT DOC..

[Ange518]

I received a call from my boyfirend last night from Osborn he told me that GTL was not going to be the provider for inmate calls. It is now Securus Technologies. http://www.securustech.net

I spoke with Brian Garnett and he said the contract was up and they GTL lost the bid. All new phones were put in too.

So we now have to change accounts, there is also a fee added on now too.

AdvanceConnect™ AccountAn AdvanceConnect™ account is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates/offenders and have the charges deducted automatically from your prepaid account. Our prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities.

This account offers you the following benefits:

• Your phone line is open so long as funds are kept in the account
• You can add multiple phone numbers to your account to ensure you receive all your calls (work, cell, other relatives, neighbors, friends, etc.)
• Calls will connect to cell phones, subject to facility restrictions.
• Low minimum funding amount of only $25.00*
• You have 24/7/365 access to your account by calling us or going to our website

You may receive an automated call from us, letting you know when you need to place additional money into your account to ensure you can receive calls from correctional facility(ies).
Put money into your AdvanceConnect account today!

CALL
1-800-844-6591

ONLINE
Manage My Account

OTHER METHODS
Mail in your money order or cashier’s check, or visit any Western Union location. See Available Payment Methods. * When you call or log on; there is no minimum payment if you mail us a check or use your online banking service through your local bank. A payment processing fee of up to $6.95 for credit/debit card and check payments made over the phone or on the web may apply. This fee does not apply to payments made by mail, or using your online banking service through your bank. There is no minimum funding amount if you go to Western Union; however, a payment processing fee may also apply. Please note that the balance in your account may not reflect recent call activity. Due to our call processing cycles, it is possible to spend more than the total amount of funds in your account. Please monitor your account balance and use Rate-My-Calls so you know how much each call costs to ensure you don’t spend more than you intend to, as you will be responsible for payment of any balance due on your account. You have 180 days from the date of the last call received to request a refund of any unused balance in your account. For Alaska residents, there is an exception to that closing and refund policy.
If you receive and accept state-to-state or international calls, you may also be charged a Federal Regulatory Recovery Fee of $3.49. You may add multiple phone numbers to your account to ensure you can be reached wherever you are. If you add one or more cell phone numbers to your account, you may be charged a monthly Wireless Administration Fee of up to $2.99.

If you have any questions ask your loved one if their facility is involved.

13 more weeks till my madness ends nd Michael is home.. Thank you!

[msandre88]

when does this start and do u have to send them copies of bills etc?
help

Originally Posted by Ange518

I received a call from my boyfirend last night from Osborn he told me that GTL was not going to be the provider for inmate calls. It is now Securus Technologies. http://www.securustech.net

I spoke with Brian Garnett and he said the contract was up and they GTL lost the bid. All new phones were put in too.

So we now have to change accounts, there is also a fee added on now too.

AdvanceConnect™ AccountAn AdvanceConnect™ account is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates/offenders and have the charges deducted automatically from your prepaid account. Our prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities.


This account offers you the following benefits:

• Your phone line is open so long as funds are kept in the account
• You can add multiple phone numbers to your account to ensure you receive all your calls (work, cell, other relatives, neighbors, friends, etc.)
• Calls will connect to cell phones, subject to facility restrictions.
• Low minimum funding amount of only $25.00*
• You have 24/7/365 access to your account by calling us or going to our website

You may receive an automated call from us, letting you know when you need to place additional money into your account to ensure you can receive calls from correctional facility(ies).
Put money into your AdvanceConnect account today!

CALL
1-800-844-6591

ONLINE
Manage My Account

OTHER METHODS
Mail in your money order or cashier’s check, or visit any Western Union location. See Available Payment Methods. * When you call or log on; there is no minimum payment if you mail us a check or use your online banking service through your local bank. A payment processing fee of up to $6.95 for credit/debit card and check payments made over the phone or on the web may apply. This fee does not apply to payments made by mail, or using your online banking service through your bank. There is no minimum funding amount if you go to Western Union; however, a payment processing fee may also apply. Please note that the balance in your account may not reflect recent call activity. Due to our call processing cycles, it is possible to spend more than the total amount of funds in your account. Please monitor your account balance and use Rate-My-Calls so you know how much each call costs to ensure you don’t spend more than you intend to, as you will be responsible for payment of any balance due on your account. You have 180 days from the date of the last call received to request a refund of any unused balance in your account. For Alaska residents, there is an exception to that closing and refund policy.
If you receive and accept state-to-state or international calls, you may also be charged a Federal Regulatory Recovery Fee of $3.49. You may add multiple phone numbers to your account to ensure you can be reached wherever you are. If you add one or more cell phone numbers to your account, you may be charged a monthly Wireless Administration Fee of up to $2.99.

If you have any questions ask your loved one if their facility is involved.

13 more weeks till my madness ends nd Michael is home.. Thank you!

[Ange518]

It is supposed to start monday June 11. At least that is what is going on at Osborn. It is very simple to set up but alot of fees. I didn't have to send in any bills. Just not sure if the calls will 15 minutes or less. I hope the calls are clearer and less problems.

[msandre88]

I set up the account on line and it is cheaper per call...there is a sample thing to plug in what facility u get a call for...but 6.95 to add calls....uhhh bs

Originally Posted by Ange518

It is supposed to start monday June 11. At least that is what is going on at Osborn. It is very simple to set up but alot of fees. I didn't have to send in any bills. Just not sure if the calls will 15 minutes or less. I hope the calls are clearer and less problems.

[elliesco]

Just tried to setup my account but wanted to wait until today to put any money on the account since it's supposed to go into effect today.

Last night when I set up the AdvancePay account, my status read "clear" but today I just went on to add money and it says my account is "Blocked." Currently on hold waiting to see what the issue is...

Anyone else experience this issue with them? Anyone able to set up their account? And has anyone gotten any calls yet today?

[msandre88]

i didnt get a call and i called the jail and they said they are having phone problems....does anythng ever get done smoothly ? my account says clear though on it....

[sarbear831]

My calls have been coming in ok. They have actually been free calls the past 2 days. They get 10 free 5 minute calls for so many days. Hope you all get the issues figured out!

[msandre88]

Originally Posted by sarbear831

My calls have been coming in ok. They have actually been free calls the past 2 days. They get 10 free 5 minute calls for so many days. Hope you all get the issues figured out!

oh cool it is 10....i got them too...when do the free calls stop?

[sarbear831]

Tomorrow i think. It is supposed to be for the first 3 days and since the phones switched Tuesday instead of Monday it should be tomorrow! I will let you know if they are still free when he calls me in the am!

[M J]

Originally Posted by sarbear831

My calls have been coming in ok. They have actually been free calls the past 2 days. They get 10 free 5 minute calls for so many days. Hope you all get the issues figured out!

i just got calls from my son at Cheshire all free for the rest of this week he said

[elliesco]

I was so tight that my honey got way too excited with the 10 free calls and kept calling me when he knew I couldn't answer (i.e. work) and therefore we lost about half of them both days. It would have been nice to talk for an hour for free!

The new company has its pros and cons. My account was blocked because I needed to put money on it. But it's been really easy. I like the online system and how I can visually keep track of all the calls. However, I'm not too happy over the massive rate increase. Calls went from $1.50 to $3.89... BUT I am NOT going to complain because our calls used to be over $17 for 15 minutes, so I will take the $3.89 and be happy.

Does anyone know if our guys can apply money to the phone accounts now?

[msandre88]

Originally Posted by elliesco

I was so tight that my honey got way too excited with the 10 free calls and kept calling me when he knew I couldn't answer (i.e. work) and therefore we lost about half of them both days. It would have been nice to talk for an hour for free!

The new company has its pros and cons. My account was blocked because I needed to put money on it. But it's been really easy. I like the online system and how I can visually keep track of all the calls. However, I'm not too happy over the massive rate increase. Calls went from $1.50 to $3.89... BUT I am NOT going to complain because our calls used to be over $17 for 15 minutes, so I will take the $3.89 and be happy.

Does anyone know if our guys can apply money to the phone accounts now?

I did not know that our guys could ever apply money to the phone accounts? could they with global tel lin....my calls are two dollars cheaper with this company...is ur man in ct and u in nj?

[elliesco]

Hi everyone,

Has anyone been experiencing serious issues ever since we got this new phone company? For the last two weeks, my phone will either go straight to voicemail and not ring at all... or the SECOND i try to answer it the call hangs up.

It's extremely frustrating... we experienced this problem at first when the phone companies switched. Then things were fine. But now it's horrendous! Then I get frustrated because I don't know if when i answer the call and it says "The caller has hung up" if it's because he hung up or the phone company disconnected us.

Sometimes he would give me a "love tap" where he calls just so i can hear his name and then he hangs up... his way of saying I miss you and i'm thinking of you.. But with all of our phone issues lately I don't think that's what he's doing. I think the phone company is disconnected our calls.

Anyone else have feedback? Should I call SecurusTech?

[IfIAintGotU]

Originally Posted by elliesco

Hi everyone,

Has anyone been experiencing serious issues ever since we got this new phone company? For the last two weeks, my phone will either go straight to voicemail and not ring at all... or the SECOND i try to answer it the call hangs up.

It's extremely frustrating... we experienced this problem at first when the phone companies switched. Then things were fine. But now it's horrendous! Then I get frustrated because I don't know if when i answer the call and it says "The caller has hung up" if it's because he hung up or the phone company disconnected us.

Sometimes he would give me a "love tap" where he calls just so i can hear his name and then he hangs up... his way of saying I miss you and i'm thinking of you.. But with all of our phone issues lately I don't think that's what he's doing. I think the phone company is disconnected our calls.

Anyone else have feedback? Should I call SecurusTech?

Call securustech. I've had to call them with questions and concerns and they're super helpful. Also, what prison are the calls coming from? I've had that disconnection problem happen only once to me and it was because my boyfriend used his limit of calls for the day already, but this doesn't sound like what you're talking about.