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Ohio Prison Visitation, Phones, Packages & Mail Topics / Information relating to the Ohio Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 01-15-2018, 06:54 PM
Osugirl Osugirl is offline
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Default Is connect network down? It's denying all payments

Does anyone know of their site is down? I know four people who have tried putting money on it and it denies everyone’s payments.
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Old 01-15-2018, 07:00 PM
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I mean connect network.
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Old 01-15-2018, 07:58 PM
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I just sent my husband money twenty minutes ago and it was fine.
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Old 01-15-2018, 08:17 PM
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It's a problem with their website. It happens to me (and others) with some frequency. I usually wait a day or two and try again.
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Old 01-16-2018, 10:43 PM
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When it denies payment but takes it off the card do the money back on the card?

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It's a problem with their website. It happens to me (and others) with some frequency. I usually wait a day or two and try again.
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Old 01-16-2018, 11:05 PM
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I've had it deny my card and not take payment, or deny my card and take payment out of my bank account a few days later. I've never had it refund anything.

You can read more about it here.
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Old 01-17-2018, 08:56 PM
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Thank you. Do they put the money on his account if they don’t refund it? His family is t very helpful when I ask questions but I also hate bugging people on here.
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Old 01-17-2018, 09:33 PM
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Thank you. Do they put the money on his account if they don’t refund it? His family is t very helpful when I ask questions but I also hate bugging people on here.
Have you spoken to him since you made the payment. It normally doesn't take long to show on his account. Start there and if it didn't then I would call them and find out where it is.
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