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California Prison Phones, Packages & Mail Use this forum to discuss California prison Phones, Packages & Mail issues & topics. If you have a question about or want to discuss these issues in a specific facility, please visit that facility's subforum in the California forum.

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  #1  
Old 10-28-2018, 10:36 AM
sharonno1 sharonno1 is offline
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Default Connect network

Is anybody having problems getting onto connect network website
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Old 10-28-2018, 10:42 AM
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Hi I can get on the website but I cant add any money to my account. The payment page wont load up. The app is the same its just times out before allowing me to add any money. I havent tried the phone payment system. I just going to send the phone money to my loved one and he can pay that end for the calls.
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Old 10-28-2018, 11:13 AM
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Someone told me anybody outside USA cannot get into the website I have just called them and managed to put money on my account
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Old 10-28-2018, 11:22 AM
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People in USA can connect to the website
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Old 10-28-2018, 12:38 PM
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I needed to load up anyway so I just tried and it worked. But I frequently have issues with it not accepting my payments. Hopefully it gets its stuff together and starts working for you, too!
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Old 10-28-2018, 01:07 PM
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Looks like its not accepting any international transactions via the website or app.I have called them and got some money on my account over the phone. My balence hasnt updated on the app so I am hoping they get this sorted soon. I have an account for Colorado doc and inmates can fund there own phone accounts so I will ask my loved one to fund the calls if this carries on its very annoying.
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Old 10-29-2018, 04:07 AM
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I can't even end my registration, and this has been going on for months.
I suspect it is because I'm trying to register from outside the US.
Question - Is Connectnetwork only for phone calls? Cause my friend could use some money, not calls...
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Old 10-29-2018, 12:37 PM
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Originally Posted by +VERDE+ View Post
I can't even end my registration, and this has been going on for months.
I suspect it is because I'm trying to register from outside the US.
Question - Is Connectnetwork only for phone calls? Cause my friend could use some money, not calls...
I can only to speak to California inmates, but I believe Connect Network recently added the option to fund commissary accounts so I'll give a tentative "it's possible".
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Old 10-29-2018, 12:52 PM
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Its depends on the state but you can send money to an inmate in Colorado. However as it seems to be rejecting attempts to log from outside the USA just now I would not try it until its fixed.
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Old 10-31-2018, 02:00 PM
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I can now get onto connect network website seems to be working now
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Old 10-31-2018, 03:01 PM
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There was an update on the app and now it seems to be working.Lets hope it was just a temporary blip.
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