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Texas Prison and Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Texas Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 02-10-2018, 07:09 PM
satx18 satx18 is offline
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Default Phone connection issues

Is anyone else having issues with the phones? Itís not an account issue, but rather a connection issue. Lately, we seem to lose our connection all too often and the reception quality is sometimes bad. Itís not every call, but often enough that Iím always concerned. I thought it might be my phone, but I upgraded and it was better for awhile, but now weíre back to the same old issues. Two calls were unexplainable dropped, mid-call, today. Itís so frustrating. Anyone else experiencing this?
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Old 02-10-2018, 07:16 PM
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I haven’t had any issues.
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Old 02-26-2018, 06:58 PM
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My calls with a garza inmate have been horribly static.
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Old 02-26-2018, 07:22 PM
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Connection quality is very inconsistent for calls from Polunsky (Livingston, Texas). So very frustrating to be paying at a premium for static and staccato, garbled conversation. Still, though, garbled is better than not hearing from him or being able to talk at all. I am already dreading Lockdown
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Old 02-27-2018, 09:56 PM
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Iíve been having issues with calls from Neal unit for the past month. Horrible quality, but not every single time. Iíve noticed it mostly occurs between 5-7pm.
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Old 03-09-2018, 09:02 AM
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Clements unit is also an issue, sometimes I can barely understand what he's saying. I also replaced my phone, but it didn't help. It's not every call, but often enough. I haven't had any issues with calls dropping though.
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Old 03-13-2018, 05:17 PM
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Quote:
Originally Posted by satx18 View Post
Is anyone else having issues with the phones? Itís not an account issue, but rather a connection issue. Lately, we seem to lose our connection all too often and the reception quality is sometimes bad. Itís not every call, but often enough that Iím always concerned. I thought it might be my phone, but I upgraded and it was better for awhile, but now weíre back to the same old issues. Two calls were unexplainable dropped, mid-call, today. Itís so frustrating. Anyone else experiencing this?
Yes! Tonight Hobby Unit. 2 calls. Both horrible with static. Couldn't understand what she was saying. We gave up. I hate this!
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Old 03-14-2018, 07:43 AM
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Calls from 4 building on Michael Unit are atrocious.
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Old 03-14-2018, 04:26 PM
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This past week the phone calls from Beto trusty camp are awful! I can't understand anything! Ridiculous..and they are giving cases for third party calls, even when there weren't any.

Last edited by dtmom2013; 03-14-2018 at 04:32 PM..
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Old 03-26-2018, 10:27 AM
ltaylor1218 ltaylor1218 is offline
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Default Bad Phone Connection!

The phone connection is TERRIBLE!! I haven't had any calls lost or disconnected (Thank God) but over the last month every call goes in and out really bad- can't understand him because it cuts in and out- sounds garbled! As I'm writing this I realize how much $$ this "problem" has costed me ... I think I'll start logging this issue and request credit!!
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  #11  
Old 04-21-2018, 07:04 PM
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Sorry—I know this is late on the update. The call quality was so bad, I contacted someone—Securus I think. They checked the call records and said the problem was on his end (big surprise—lol). They said the repair order had to come from the unit and there would be a technician come out and check the line. He had to turn in an I60 to report the problem. He did....it helped a lot!! We wonder if someone else had already reported the problem because the fix was uncharacteristically fast for TDCJ. It’s not perfect, but mich better and tolerable most of the time. It’s definitely worth a try.
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Old 02-10-2020, 04:49 PM
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Quote:
Originally Posted by dtmom2013 View Post
This past week the phone calls from Beto trusty camp are awful! I can't understand anything! Ridiculous..and they are giving cases for third party calls, even when there weren't any.
What do you mean ďgiving cases for third party callsĒ?
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Old 02-10-2020, 07:07 PM
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Quote:
Originally Posted by GuppyDoodle View Post
What do you mean ďgiving cases for third party callsĒ?
this thread is almost 2 years old. I doubt anyone will respond, GuppyDoodle.
Always look in the upper left hand corner of a post from someone to see when the person actually commented or responded to the thread. DOn't feel bad, I've done the same thing and more than once.
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